DYNASTEPP · GOOD TO KNOW
Returns & Refunds
If something is not right, start with a conversation.
30-day return window
Request a return within 30 days of delivery. Items must be unused, unworn, unwashed, in original condition and packaging, with tags intact where provided. There is no restocking fee. The return window starts on the date of delivery.
How to request a return
Email [email protected] with your order number and the reason for your request. Contact us before sending anything back so we can provide return authorization and instructions. The return address is Dynastepp, 6 Rue Garcia Lorca, 30900 Nîmes, France.
Return shipping costs
If we sent the wrong item, or an item arrives damaged or defective, we cover the return shipping costs. For a change-of-mind return, the customer pays return shipping. There is no restocking fee.
Damaged, defective, or incorrect items
Contact [email protected] and describe the issue. We will review the problem with you and arrange the appropriate resolution, such as a replacement or refund. Ordinary change-of-mind conditions do not prevent us from addressing an item that arrived damaged, defective, or incorrect.
Refunds
After a refund is approved, the funds will be returned to the original payment account within 10 calendar days. If you need help identifying a refund, contact us with your order reference.
Contact
Dynastepp · 6 Rue Garcia Lorca, 30900 Nîmes, France · [email protected]